Our Policies

Late Payment Policy

Outstanding payments over 60 days will start accruing interest at a rate of 3% per week until the balance is settled. Failure to pay outstanding balances may result in suspension of services or legal action to recover  debt.

Content Revision Policy

Revisions to any piece of content that is deemed to be based on "personal preference" rather than objective project requirements will be subject to additional charges at our standard hourly rate. We strive to accommodate reasonable revisions within the scope of the initial agreement. Please note that there are NO revisions on "FREE" content or content delivered outside of contractual agreements.

Timely Delivery Clause

At SixOneThree Media Inc., we are dedicated to delivering the highest quality content to our clients.

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While we strive to ensure timely delivery of all projects, we believe in taking the time needed to craft exceptional work that exceeds expectations.

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While we make every effort to adhere to agreed-upon timelines, unforeseen circumstances or extenuating events may occasionally arise, impacting our ability to deliver on schedule. In such cases, we prioritize open communication with the client and promptly provide revised timelines.

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We believe that quality content cannot be rushed, and we reserve the right to prioritize craftsmanship and attention to detail over expedited delivery, especially in cases where no pre-determined delivery date has been established.

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Our commitment is to work diligently to minimize any inconvenience caused by delays and to ensure that our clients receive content of the highest caliber. We appreciate the understanding and patience of our clients as we strive to deliver exceptional results.

Intellectual Property Rights

All intellectual property rights, including but not limited to copyrights, trademarks, and proprietary materials, developed or produced during the course of our services, shall remain the exclusive property of SixOneThree Media. Upon full payment, clients will receive a non-exclusive license to use the delivered content for the agreed-upon purposes outlined in the project scope.

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Additionally, clients have the option to purchase complete and exclusive property rights to the intellectual property developed or produced during our services.

This includes copyrights, trademarks, and proprietary materials. The cost for acquiring exclusive rights is triple the project price.

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However, SixOneThree Media retains all intellectual property rights unless otherwise purchased by the client.

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We believe in providing our clients with the flexibility to choose the level of ownership that best suits their needs.

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Should you wish to discuss acquiring exclusive property rights for your project, please contact our team for further details.

Confidentiality and Non-Disclosure

We are committed to maintaining the confidentiality of all client information and project details. Any sensitive information shared with us will be handled with the utmost care and will not be disclosed to third parties without explicit consent, except as required by law.

Termination 

Either party may terminate a project or contract with written notice if the other party breaches its obligations and fails to remedy the breach within a reasonable timeframe. In the event of termination, the client will be responsible for payment for all services rendered up to the date of termination, as well as any expenses incurred on their behalf.

Dispute Resolution

In the event of any disputes arising from our services, both parties agree to attempt to resolve the matter amicably through negotiation and mediation. If resolution cannot be reached, either party may pursue legal action as necessary.

Updates to Policies

These policies are subject to periodic review and updates. Clients will be notified of any changes to our policies via email or through our website. Continued use of our services after the effective date of any policy changes constitutes acceptance of the updated terms.

Cancellation Policy

We understand that circumstances may arise that require you to cancel or reschedule your appointment or service with us. To ensure the smooth operation of our business and to respect the time of our team members, we have implemented the following cancellation policy:

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1. Cancellations made with at least 24 hours' notice: No charge will be applied, and we will happily reschedule your appointment or service for a more convenient time.

2. Cancellations made with less than 24 hours' notice: A cancellation fee of $100 will be charged. This fee helps cover administrative costs and compensates for the lost appointment slot.

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Exceptions:

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We recognize that certain circumstances may arise that are beyond your control. Therefore, the following situations will be exempt from the cancellation fee:

• Emergencies or sudden illness preventing the service to be fulfilled.

• Unforeseen weather conditions or natural disasters that make it unsafe or impossible to travel.

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Please note:

• It is your responsibility to inform us of any cancellations or rescheduling requests as soon as possible.

• Failure to provide notice of cancellation may result in the full cost of the scheduled service being charged.

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We appreciate your understanding and cooperation regarding our cancellation policy. If you have any questions or concerns, please don't hesitate to contact us.

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Deposit Policy

To initiate a project or secure our services, a deposit is required. This deposit serves as a commitment to proceed with the agreed-upon project and ensures availability in our schedule. Please review the following terms regarding deposits:

1. Non-Refundable: Deposits are non-refundable under any circumstances. Once paid, the deposit cannot be refunded, regardless of project cancellation, changes, or other circumstances.

2. Project-Specific: Deposits are specific to the project for which they were submitted. They cannot be transferred or used as a deposit for a different project or service.

3. Deduction from Total Cost: The deposit amount will be deducted from the total cost of the project or service upon completion and final payment.

4. Confirmation of Agreement: By submitting a deposit, you acknowledge and agree to the terms outlined in this deposit policy.

Damage Policy

1. Legal and Physical Damages: SixOneThree Media Inc.  is not responsible for any legal or physical damages that may occur during the course of our services, including but not limited to:

   • Damage to personal property or belongings.

   • Injury or harm sustained by clients or third parties.

   • Legal disputes arising from the use of our services or products.

2. Client Responsibility: Clients are responsible for their own personal property and safety during the provision of our services. We recommend taking appropriate precautions and securing valuable items or belongings before the commencement of our services.

3. Waiver of Liability: By engaging with our services, clients waive any claims or liabilities against SixOneThree Media for damages, injuries, or legal disputes that may arise, whether directly or indirectly related to our services.

4. Contractual Agreement: This policy forms part of the contractual agreement between SixOneThree Media and the client. By engaging our services, clients acknowledge and accept the terms outlined in this damage policy.

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It is important for clients to review and understand this policy before engaging with our services. If you have any questions or concerns regarding our damage policy, please do not hesitate to contact us for clarification.

Content Distribution Policy

At SixOneThree Media Inc., we uphold strict standards regarding the distribution of our content.

Under no circumstances do we provide raw or unedited content to clients or third parties.

Our commitment to quality and professionalism means that all content delivered to clients is meticulously curated, edited, and polished to meet our high standards and reflect our brand integrity.

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We believe that delivering fully polished and finalized content ensures the best possible outcome for our clients and upholds our reputation for excellence in the industry. Should clients require additional edits or revisions, our team is readily available to accommodate their needs within the scope of our agreed-upon terms and services.

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Rest assured that when you partner with SixOneThree Media Inc., you receive only the highest quality, professionally produced content that meets your specifications and exceeds your expectations."

Bullying Prevention Policy

We are committed to maintaining a safe and respectful work environment for all employees, clients, and partners.

Bullying of any form, including harassment, intimidation, or discrimination, will not be tolerated under any circumstances.

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If any party involved in a contract engages in bullying behavior, whether directed towards our team members, clients, or partners, we reserve the right to terminate the contract immediately. Bullying undermines our values of respect, professionalism, and collaboration, and has no place in our workplace or business relationships.

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Clients are reminded that they are responsible for adhering to our bullying prevention policy and are expected to treat our team members and other stakeholders with dignity and respect at all times. Any instances of bullying should be reported promptly to our management team for appropriate action.

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Additionally, in the event of contract termination due to bullying behavior, clients are still obligated to fulfill the terms of the contract, including payment for services rendered up to the termination date.

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By upholding this policy, we strive to foster a positive and inclusive work environment where everyone feels valued and supported. We appreciate the cooperation of all parties in helping us maintain a culture of respect and professionalism at SixOneThree Media Inc.

Ethical Conduct Policy

We prioritize integrity and ethical conduct in all aspects of our business operations.

We reserve the right to terminate any contract immediately if we are requested to engage in illegal or unethical activities, including but not limited to the dissemination of harmful or offensive content, deceptive marketing practices, or any actions that violate laws or regulations.

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In such instances, clients are still responsible for paying the full price as outlined in the contract, regardless of the termination. This policy underscores our unwavering commitment to upholding ethical standards and ensuring that our business practices align with legal and moral obligations.

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We believe that maintaining transparency and adhering to ethical principles are essential for fostering trust and credibility with our clients and stakeholders. By adhering to these standards, we uphold our reputation as a trustworthy and reputable partner in the industry.

Copyright Compliance Policy

We adhere to strict copyright laws and regulations to ensure the protection of intellectual property rights.

We do not deliver copyrighted material to our clients unless we have obtained proper licensing or authorization to use such material.

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Our policy prohibits the delivery of any content, including images, videos, music, or written material, that infringes upon the copyright of third parties. This includes content obtained from unauthorized sources or used without the appropriate permissions.

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Clients are reminded that they are responsible for providing any necessary licenses or permissions for copyrighted material they wish to incorporate into their projects. We reserve the right to refuse delivery of any content that violates copyright laws or our copyright compliance policy.

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By upholding this policy, we aim to uphold ethical standards and respect the intellectual property rights of content creators and copyright holders. We appreciate the cooperation of all parties in ensuring compliance with copyright laws and protecting the rights of creators.

Data Protection and Privacy Policy

1. Collection of Data:

   • SixOneThree Media Inc. collects personal data from clients, employees, and website visitors for the purpose of providing services, conducting business operations, and improving user experience.

   • Personal data may include, but is not limited to, names, contact information, payment details, and project assets provided by clients.

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2. Use of Data:

   • Personal data collected by SixOneThree Media Inc. is used solely for the purpose for which it was collected, such as fulfilling client requests, processing payments, and communicating with clients or employees.

   • Project assets provided by clients, including images, videos, and other creative materials, are used exclusively for the intended project and are not shared with third parties without explicit consent.

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3. Data Storage and Security:

   • SixOneThree Media Inc. employs industry-standard security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

   • Personal data is stored securely on encrypted servers and access is restricted to authorized personnel only.

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4. Data Retention:

   • Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

   • Clients have the right to request deletion of their personal data from our records, subject to any legal obligations or legitimate business interests.

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5. Data Sharing and Disclosure:

   • SixOneThree Media Inc. does not sell, trade, or otherwise transfer personal data to third parties without consent, except as required by law or to trusted service providers who assist us in operating our website, conducting business, or servicing clients.

   • Project assets provided by clients are not shared with third parties without explicit consent, unless required for the fulfillment of the project scope or as otherwise agreed upon with the client.

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6. Data Subject Rights:

   • Clients and website visitors have the right to access, correct, or delete their personal data held by SixOneThree Media Inc. upon request.

   • SixOneThree Media Inc. will respond promptly to requests from data subjects to exercise their rights under applicable data protection laws.

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By engaging with SixOneThree Media Inc., clients and website visitors acknowledge and consent to the collection, use, and storage of their personal data as outlined in this policy."

This policy outlines how SixOneThree Media Inc. handles personal data, including project assets provided by clients, and ensures compliance with data protection and privacy laws.

Confidentiality of Invoices and Estimates Policy

1. Confidentiality Obligation:

   • Clients of SixOneThree Media Inc. are obligated to maintain the confidentiality of all invoices and estimates provided by our company.

   • Invoices and estimates contain proprietary and confidential information about our pricing, services, and business operations, and are intended solely for the client's internal use.

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2. Prohibition on Sharing:

   • Clients are strictly prohibited from sharing invoices or estimates provided by SixOneThree Media Inc. with any third parties, including competitors, vendors, or other clients, without prior written consent.

   • Sharing invoices or estimates with unauthorized parties may constitute a breach of confidentiality and may result in legal action being taken against the client.

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3. Legal Action for Loss of Business:

   • Should a client share invoices or estimates with unauthorized parties, resulting in a loss of business or competitive disadvantage for SixOneThree Media Inc., we reserve the right to take legal action to seek damages and protect our interests.

   • Legal action may include, but is not limited to, pursuing civil remedies for breach of contract, misappropriation of trade secrets, or violation of confidentiality agreements.

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4. Enforcement of Policy:

   • SixOneThree Media Inc. will actively monitor compliance with this policy and take appropriate action against any client found to be in violation.

   • Clients found to have breached this policy may face termination of services, financial penalties, and legal consequences as outlined above.

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By engaging with SixOneThree Media Inc., clients agree to abide by the terms of this policy and acknowledge the importance of maintaining the confidentiality of invoices and estimates. Any questions or concerns regarding the confidentiality of invoices and estimates should be directed to our management team for clarification."

Our Rescheduling Policy

1. Rescheduling Due to Unforeseen Circumstances:

   • SixOneThree Media Inc. strives to fulfill content creation services on the scheduled day as agreed upon with our clients. However, in the event that unforeseen circumstances arise, such as family death's, equipment failure, or illness, preventing us from delivering or creating the scheduled content, we will promptly notify the client and reschedule the service at the earliest mutually convenient time.

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2. Forgiveness for Initial Rescheduling:

   • We understand that rescheduling may inconvenience our clients, and we offer our sincere apologies for any disruption caused.

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3. Failure to Fulfill on Rescheduled Day:

   • If SixOneThree Media Inc. fails to fulfill the content creation service on the rescheduled day for reasons within our control, we acknowledge our responsibility and will provide a 25% discount on the total cost of the service as compensation for the inconvenience caused to the client.

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4. Client Cancellation:

   • Clients who wish to cancel the service must adhere to the cancellation policy outlined above. 

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5. Adherence to Policy:

   • SixOneThree Media Inc. is committed to providing transparent and fair policies to our clients. We expect all parties to adhere to the terms outlined in this policy and communicate openly and respectfully regarding any scheduling or cancellation issues that may arise.

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By engaging with SixOneThree Media Inc., clients acknowledge and agree to the terms of this rescheduling policy. We appreciate the understanding and cooperation of our clients in accommodating unforeseen circumstances and ensuring a smooth and successful content creation process.

Refund Policy

 Our refund policy is designed to maintain fairness and transparency while protecting the interests of both our clients and our company.

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1. Refund Eligibility:

   • Clients may request a refund for services that have not been completed to the fullest extent of the contract, or in cases where services have not been provided as agreed upon.

   • Refund requests must be submitted in writing and include a detailed explanation of the reasons for the request.

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2. Evaluation of Refund Requests:

   • Each refund request will be carefully evaluated by our management team to determine eligibility.

   • Refunds may be granted in cases where services have not been completed or delivered as outlined in the contract, or if there has been a failure on our part to meet our obligations.

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3. Reservation of Rights:

   • SixOneThree Media Inc. reserves the right to deny refund requests for services that are deemed to have been completed to the fullest extent of the contract.

   • Services that have been fully rendered and meet the terms of the contract are not eligible for refunds.

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4. Alternative Resolutions:

   • In cases where a refund is not granted, we are committed to finding alternative resolutions to address any concerns or dissatisfaction expressed by the client.

   • This may include offering additional services, revisions, or discounts on future projects as appropriate.

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5. Adherence to Policy:

   • Both clients and SixOneThree Media Inc. are expected to adhere to the terms outlined in this refund policy.

   • We strive to provide clear communication and address any issues or disputes in a fair and timely manner.

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By engaging with SixOneThree Media Inc., clients agree to abide by the terms of this refund policy. We appreciate the understanding and cooperation of our clients as we work together to ensure a positive and satisfactory experience.

Non-Alteration Policy

Our non-alteration policy is in place to maintain the integrity of the creative content we produce and to ensure that our clients receive the full benefit of our expertise and craftsmanship.

1. Preservation of Integrity:

   • Any work produced by SixOneThree Media Inc., including but not limited to graphic designs, videos, written content, and digital assets, is the intellectual property of our company and is protected by copyright laws.

   • Clients are prohibited from making alterations, modifications, or edits to our work without prior written consent from SixOneThree Media Inc.

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2. Permission for Alterations:

   • Requests for alterations to our work must be submitted in writing and will be evaluated on a case-by-case basis.

   • SixOneThree Media Inc. reserves the right to approve or deny requests for alterations based on the nature of the changes requested and their potential impact on the integrity of the work.

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3. Preservation of Quality:

   • Alterations made by unauthorized parties may compromise the quality, effectiveness, and intended message of the work produced by SixOneThree Media Inc.

   • Clients are encouraged to communicate any desired changes or revisions directly with our team to ensure that alterations are made in a manner that preserves the integrity and quality of the original work.

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4. Legal Protection:

   • SixOneThree Media Inc. retains the right to take legal action against any individual or entity found to have altered, modified, or edited our work without permission.

   • This may include pursuing damages for copyright infringement and seeking injunctive relief to prevent further unauthorized alterations.

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5. Adherence to Policy:

   • Clients are expected to adhere to the terms outlined in this non-alteration policy and to respect the intellectual property rights of SixOneThree Media Inc.

   • By engaging with our company, clients acknowledge and agree to abide by the terms of this policy.

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We appreciate the cooperation of our clients in preserving the integrity of our work and protecting the rights of our creative team. Should clients have any questions or concerns regarding alterations to our work, they are encouraged to contact our team for clarification and guidance.

BONUS | Free Reel Promotion

We’re all about sprinkling a little extra sparkle on our projects. That’s why we offer the “Free Reel Add-On” – a little gift from us to you when we feel like you could use an extra dash of pizzazz! Here’s how it works:

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1. Eligibility: Who Gets the Goods?

   • The Free Reel Add-On is dished out at our discretion. Think of it like a surprise dessert at the end of a great meal – not guaranteed, but delightful! Ask and you shall not receive.

2. Creative Control: Our Playground, Our Rules

   • If you’re chosen for this serendipitous treat, our creative team gets full control over the content. It’s like improv comedy – you provide the stage (in this case, your business), and we bring the laughs (stellar content). You know us though, we win if you win so we ensure it's ON-BRAND.

3. What You Get:

   • You’ll receive a custom reel, crafted by our experts, that highlights your business in a way we think will tickle your audience's fancy. This could range from a behind-the-scenes look, a product highlight, or something so out of the box that it doesn’t have a name yet.

4. Feedback and Revisions:

   • Since this is a free service, we won’t be able to accommodate revisions or specific requests. It’s our chance to show off our skills and your chance to sit back and enjoy the ride!

5. Usage Rights:

   • You get full rights to use the reel in any of your marketing endeavors. Share it, post it, broadcast it – it’s yours to flaunt!

6. Why We Do It:

   • Because sometimes, it’s just fun to make cool stuff for cool people. 

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Remember, not every project will qualify for a Free Reel, but when it happens, it’s magic!

Travel Policy & Fee's

To ensure quality and accessibility, we implement a travel fee policy which is both fair and transparent. Below is a detailed outline of this policy:

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1. Purpose of the Travel Fee:

   • The travel fee covers the costs associated with extended travel, including vehicle maintenance, fuel, and the time our team spends traveling. This allows us to maintain a high standard of service while managing the logistics of reaching clients who are located further away.

2. Travel Distance and Fee:

   • A travel fee of $0.70 per kilometer is charged for all assignments that require travel in excess of 50 kilometers from our primary location.

3. Billing Method:

   • This fee applies to the one-way distance to the client's location, ensuring our charges are straightforward. For instance, if the travel distance is 70 kilometers, the fee will be calculated as 70 km x $0.70.

4. Calculation of Distance:

   • The distance is calculated from our office to the client’s location using the most direct and practical route. We charge only for the outbound journey, not the return.

5. Notification and Approval:

   • Clients will be informed about potential travel fees during the initial consultation or when the scope of work is agreed upon. This ensures that all costs are pre-approved and clearly understood.

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This policy helps us ensure that our services are sustainable and that our team can continue to deliver excellent quality across a wider area, without compromising on the service our clients expect and deserve.